Bilingual VA (English/Spanish) Medicaid Outreach Caller

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for U.S.-based companies. We are seeking a Virtual Assistant to join our team and support Medicaid outreach efforts targeting Bronx residents.

This role is pivotal in connecting eligible individuals with free Medicaid support programs, including Social Care Network (SCN) home-delivered meals. As a Spanish Outreach Caller, you will play a key part in improving access to healthcare resources for underserved communities.

Key responsibilities include:

• Conduct outbound calls to Bronx NY USA residents to assess eligibility for Medicaid support programs.
• Clearly explain program benefits and next steps in both Spanish and English.
• Communicate warmly and professionally with patients and families, addressing questions and concerns.
• Collect basic information and transfer interested individuals to the intake team.
• Document call outcomes and notes accurately in the system, keeping records organized.
• Follow up with applicants and manage callbacks to support program enrollment.
• Maintain a high standard of cultural competence and empathy when engaging with elderly and low-income populations.

Requirements

Required Qualifications:

• Prior experience in cold calling, customer service, healthcare, Medicaid, or outreach
• Comfortable speaking with people on the phone all day
• Experience documenting call outcomes and notes in a system (CRM, spreadsheet, or similar)
• Basic computer skills for documentation and data entry
• Experience communicating with Spanish-speaking patients or families by phone to explain services and answer questions
• Experience working with elderly and/or low-income populations in a customer-facing or outreach capacity
• Bilingual fluency in Spanish and strong conversational English (C1 level)
• Available to work during U.S. Eastern Time business hours
• Reliable internet connection and a quiet work environment suitable for remote calling

Preferred Qualifications:

• Familiarity with healthcare, Medicaid, or community outreach contexts

Benefits

• Opportunity to work on diverse and exciting projects

• Supportive and collaborative work environment.

• Weekly payments.

• Weekends off.

• Growth Opportunities