Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is building an innovative live chat platform that connects businesses with customers through personalized, real-time messaging to recover abandoned carts and drive conversions. We're seeking an experienced Customer Service professional, preferably with e-commerce background, to recover abandoned carts through personalized messaging and live chat support.

Key Responsibilities

Monitor and message customers who abandon their shopping carts with personalized outreach.
Use live chat and messaging tools to re-engage customers and encourage purchase completion.
Execute cross-selling and upselling techniques to increase order value.
Address customer concerns and objections that led to cart abandonment.
Track recovery metrics and optimize messaging approaches based on performance data.

Requirements

English resume. This role is only for bilinguals.
Must be based in LATAM
2+ years of customer service experience. Experience in e-commerce environments is a plus.
Proven experience with cross-selling and upselling techniques.
Excellent written communication skills for personalized customer messaging.
Experience with live chat platforms and customer messaging tools.
Familiarity with e-commerce platforms and cart abandonment recovery is a plus.
Data-driven approach with ability to track and optimize performance metrics.

Benefits

Competitive base salary plus commissions.
Ability to work remotely.

Newsletter