Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!

We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.

We are hiring a Client Success Manager to be the main point of contact for our client clients!

You will guide them through their audit process, make sure they are always informed, and advocate for their needs internally.

You don't need technical experience on day one, but you do need to be confident, organized, and willing to learn our tools and services quickly.

This role is all about communication, relationship-building, and execution.

Your goal is to make each client feel like a priority and a true partner in the process.?

Responsibilities

Act as the primary contact for a portfolio of clients
Keep clients updated, engaged, and clear on next steps throughout the audit process
Collaborate with internal teams to make sure client needs are met
Translate client goals or concerns into clear action items
Learn and speak confidently about our tools and services
Track client progress and organize tasks across multiple accounts
Gather client feedback and surface opportunities for improvement
Onboard new clients and keep track of the services they want to use

Requirements

Who You Are

Personable and confident in client-facing conversations
Experienced in roles like account management, vendor management, or client services
Organized and detail-oriented, with excellent follow-through
Comfortable learning new concepts, tools, and technical workflows
A proactive communicator who can keep everyone aligned
An advocate for the client experience, both externally and internally

Qualifications

3 or more years in a client-facing role, preferably in eCommerce, tech, or consulting
High standards for service, communication, and organization
Ability to collaborate across teams and prioritize multiple projects
Curiosity about Amazon systems and a desire to grow with a scaling company

Bonus Experience

Familiarity with Amazon Seller Central or Vendor Central
Experience in retail, consumer brands, or financial recovery services
Background working in a startup, boutique agency, or tech-enabled service firm
There'll be an assessment for this role!

Benefits

Less micromanaging, more freedom, more ownership.
Remote-Work Friendly
Full-time contractor role with flexible hours, overlapping 2-6 hours with US Eastern Time
Competitive salary in USD 3 - 4 gross/month

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