Customer Service Rep / Office Administrator for a U.S. Fencing company

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

About the Client

Our client is a is a fencing contractor specializing in the design, installation, and repair of residential and commercial fencing systems across New Jersey. The company offers a variety of fencing solutions, including wood, vinyl, chain-link, and aluminum, as well as custom gates and tailored perimeter security options.

Their services are focused on enhancing property security, privacy, and curb appeal, delivering durable and functional fencing solutions for both residential homeowners and commercial clients.

About the Role

We are seeking a proactive and detail-oriented Customer Service Representative / Office Administrator to support a fast-growing fencing and outdoor living installation company based in New Jersey.

This role is critical in managing high volumes of inbound leads generated through social media, referrals, and the company website, while ensuring consistent follow-up, strong customer communication, and accurate CRM management.

The ideal candidate is highly organized, customer-focused, and comfortable working across communication, lead follow-up, and light sales support in a dynamic, fast-moving environment. This is not a maintenance role—this company focuses exclusively on installation projects including fencing, patios, pavilions, and landscape-related outdoor living solutions.

Key Responsibilities

Customer Communication & Lead Follow-Up

• Respond to inbound calls, texts, emails, and online inquiries in a timely and professional manner
• Follow up consistently with new and existing leads to maintain engagement and increase conversion rates
• Maintain ongoing communication with prospects to ensure the company stays top-of-mind
• Send proactive outreach such as promotions, seasonal messaging (e.g., storm readiness), and service reminders
• Request and manage customer reviews (including Google reviews) to support reputation building

Lead Intake & Quoting Support

• Collect and input customer information (name, contact details, address, source of lead) into the system
• Use the company’s online quoting tool to map properties via bird’s-eye view and generate accurate estimates
• Assist customers in navigating the quoting process when needed
• Support basic interpretation of property layouts (boundaries, fencing lines, structures, etc.)
• Ensure quotes and lead data are accurately recorded and tracked

CRM & Pipeline Management

• Maintain and update CRM records to ensure data accuracy and completeness
• Track lead status and follow-up stages to prevent missed opportunities
• Ensure all inquiries are properly categorized, documented, and progressed through the pipeline
• Support internal organization of leads coming from multiple channels (website, social media, referrals, showroom traffic)

Administrative & Operational Support

• Provide general administrative support to assist day-to-day office operations
• Help organize customer communication workflows and follow-up systems
• Support light coordination tasks related to scheduling and internal tracking
• Assist with basic marketing support such as email campaigns and customer outreach (e.g., Mailchimp or similar tools)

Requirements

• Strong English communication skills (written and verbal)
• Open to working Saturdays
• Prior experience in customer service, office administration, or lead coordination roles
• Comfortable handling inbound leads and structured follow-up processes
• Basic understanding of sales follow-up (no hard selling required)
• Experience using CRM systems or lead tracking tools
• Highly organized, detail-oriented, and able to work independently in a remote environment
• Ability to learn and operate simple quoting or mapping tools (training provided)
• Familiarity with email marketing tools (e.g., Mailchimp) is a plus but not required