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About the Company:

Our client is a final mile logistics and delivery company based in Los Angeles, specializing in efficient last-mile delivery solutions for our clients.

Position Overview:

We are seeking a detail-oriented and proactive Customer Service Representative/Dispatcher to join our delivery operations team. This role is critical in ensuring smooth daily operations by coordinating with our delivery team, managing customer communications, and overseeing dispatch activities.

Key Responsibilities:

Assist and coordinate with the delivery team throughout the day to ensure timely and efficient operations
Serve as the primary point of contact for customers regarding delivery inquiries and updates
Proactively notify customers of any delivery issues or obstacles (e.g., customer unavailability, access challenges, location-specific concerns)
Maintain accurate records by entering detailed notes into the company's system to keep all stakeholders informed
Oversee overall delivery operations and manage dispatch coordination
Monitor delivery progress and address any issues that arise during operations
Ensure clear communication between drivers, customers, and internal teams

Requirements

Requirements:

Excellent written and spoken English with a neutral to light accent
Strong organizational and multitasking abilities
Proficiency with computer systems and logistics software
Ability to work independently in a remote environment
Problem-solving mindset with attention to detail
Reliable internet connection and appropriate workspace for remote work
Availability to work Pacific Time Zone hours (7:00 AM - 4:00 PM PST)

What We Offer:

Fully remote position
Opportunity to work with a growing logistics company
Direct impact on customer satisfaction and operational excellence

Benefits

Remote Working for US Company
Exposure to new technology & trend
Competitive Salary

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