Senior Ecommerce Growth Manager for a U.S. E-commerce Agency

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About the Client

Contara is an e-commerce agency that works exclusively with subscription CPG brands in food, beverage, supplements, and health & wellness. We help brands convert and retain customers through Shopify optimization and Klaviyo retention marketing.

About the Role

We're looking for a Senior Ecommerce Growth Manager to own one of our conversion pods. This is a strategic role. You'll deeply understand each client's brand, product, and competitive landscape, and make data-driven recommendations on what to test and build to grow their store revenue. Our Conversion service includes three work streams: paid landing pages, Shopify theme optimization and testing, and brand and operational support in Shopify. You'll lead a team of a PM, Tech Lead, developers, and designer - but your value goes beyond delivery. You're a trusted strategic partner to your clients.

About You

You're a strategist, not just a project manager. You don't wait for clients to tell you what to build - you bring ideas to them. You understand their business, their customers, and their goals well enough to make recommendations that move the needle. You're always learning what's working in subscription CPG so you can bring fresh thinking to your clients.

You're data-driven. You don't make strategic recommendations based on gut feel - you dig into the numbers, understand what's working, and use data to guide decisions. You measure what matters and optimize relentlessly.

You're a leader and a doer. You own outcomes, not just tasks. When something needs to happen, you make it happen - whether that means directing your team, jumping in yourself, or having a tough conversation with a client.

You're deeply curious. You're the kind of person who's always learning - not just during work hours, but because you genuinely enjoy getting better at your craft. You study what drives conversion, follow industry trends, and constantly sharpen your strategic thinking whether you're on the clock or not.

You care about the brands you're working with. Subscription CPG excites you - you get why retention matters, you understand the nuances of how customers buy consumable products, and you want to be part of helping great brands grow.

You see AI tools as leverage to work smarter and expand what you're capable of, not shortcuts to avoid doing the thinking

Key Responsibilities

- Own client relationships

- You're the primary point of contact and strategic advisor

- Deeply understand each client's brand, product, customers, and competitive landscape

- Make data-driven strategic recommendations on what to test and build to drive revenue growth

- Deliver work across all three work streams: paid landing pages, Shopify theme optimization and testing, and brand/operational support

- Stay current on subscription CPG industry trends, best practices, and what's working

- Own A/B testing programs in Intelligems - hypothesis development, execution, and analysis

- Lead your pod to deliver high-quality work on time

- Develop and manage the PM on your team

- Collaborate with your Tech Lead on scoping, prioritization, and technical decisions

- Ensure client satisfaction and retention

- Roll up your sleeves when needed - you're not above doing the work to get things across the finish line

How You'll Work

- You'll lead a pod with a PM, Tech Lead, developers, and designer

- Head of Conversion oversees quality and client success across all pods

- We use Slack for communication, Linear for project management, Figma for design, and GitHub for version control

- Fast-paced environment working with multiple subscription CPG clients

Requirements

• Proven experience managing e-commerce or agency projects end-to-end
• Data-driven mindset - you use analytics to inform strategy and measure impact, not gut feel
• Strategic mindset - you develop hypotheses, make recommendations, and drive results
• Strong client management skills - you know how to build trust and become a true partner
• Deep interest in subscription CPG - you follow the industry and know what's working
• Technical understanding of Shopify and e-commerce (you don't need to code, but you need to speak the language)
• Experience with A/B testing and CRO programs
• Track record of leading and developing team members
• Familiarity with tools like Slack, Linear, Figma, Intelligems, and GitHub
• Genuine passion for CPG brands and the subscription commerce space
• AI-native mindset - you use tools like Claude to enhance your work, not replace your thinking