HR Operations Generalist

A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.   Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.   From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 

The HR Operations Generalist position is perfect for a self-starting HR professional who thrives on making an impact across day-to-day people operations as well as broader people initiatives. The ideal candidate will be empathetic, detail-oriented, and confident in navigating a variety of situations with discretion and sound judgment. You’ll bring a proactive mindset and a commitment to creating a people-first experience at every touchpoint. At Placemakr, we’re reimagining where life happens, and you’ll help make that possible for the people who make it happen. 

This role will be remote-first, but working hours should align with either the Eastern or Central time zones to most effectively support our team members and Placemakr business needs.   

What You’ll Do 

• Maintain accurate and confidential records within the HRIS system (ADP Workforce Now). This includes entering new hires, job changes, termination data, and uploading supporting documents into the system. 

• Manage orientation and on-boarding processes for new team members, including background screening management, I-9 completion, and benefits enrollments. Coordinate with cross-functional teams to deliver an exceptional first-day experience. 

• Manage the off-boarding process for departing team members, including post-employment documentation, exit surveys, and final pay. 

• Support in administering all company benefit plans, especially helping to ensure that all team members are aware of and have access to their benefits. 

• Provide support in the administration of the company’s leaves of absence and reasonable accommodations programs, working closely with our Director, HR Operations & Total Rewards. 

• Be the primary backup for payroll processing, including weekly and bi-weekly payroll runs, updating employee records, bonus/incentive pay, tracking pay exceptions, and ensuring benefit changes are accurately recorded. 

• Maintain monthly scorecard program for our property team members and their leaders. 

• Assist in the communication, interpretation, and upkeep of the team member handbook, contributing to the development of new policies as needed. 

• Assist with employee relations investigative matters as needed. 

• Support audits, reporting, and documentation related to employment compliance. 

• Support or facilitate training programs related to employee relations, compliance, harassment prevention, and manager best practices. 

• Manage the People Experience Team inbox, providing the primary support for day-to-day questions from team members. 

• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work. 

What It Takes 

• Bachelor’s degree in human resources, business administration, or a related field, or equivalent work experience in lieu of a bachelor’s degree   

• 3+ years’ experience in a related HR role 

• A working knowledge of U.S. employment laws and HR best practices    

• Strong foundational knowledge of the Microsoft suite of tools, including Teams, Outlook, PowerPoint, Excel, Word and SharePoint. Experience with the Power Automate tools is a plus. 

• Bi-lingual (Spanish) strongly preferred 

• Excellent interpersonal and organizational skills 

• Prior experience in adapting to new technologies with an interest in creating workflow automations and working with AI 

• Proactive ownership & problem solving. You are comfortable taking on aligned tasks, fully owning them, and independently driving them to conclusion with a solution-oriented mindset. 

• The ability to exercise exceptional judgement including escalating when appropriate   

• A high level of curiosity, with the ability to multi-task, organize and prioritize effectively in a high-growth, ever-changing environment. 

• A champion of our Community Norms who embodies them constantly. You Own It. You Make It Better. You Treat People Right. 

Our community norms Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:   We own it. We make it better. We treat people right.   Applicants must be legally authorized to be a contractor and/or work in the country they are located in. Applicants must also meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.   Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com   All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.   If you don’t meet 100% of the above qualifications, we still encourage you to apply!