Are you passionate about being an ambassador for a company that has a NPS of 81 with raving fans?

Do you want to make buying and selling a home simpler and more transparent?

Ready to quit your job and join best in class Client Experience team?

If you answered yes to the above questions, look no further! We are hiring for January, 2026 for our remote team in Colombia!

Essential Department-Specific Functions

Assists users with support related issues, including new order entry, researching new tickets, order quotes, updating/canceling orders; refers more complicated issues to appropriate staff using Zendesk, Email, Group Email, and Phone
Handles support ticket inquiries from clients and vendors on a variety of operational topics and questions
Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices
Performs other related duties as assigned
Answer incoming client calls and appropriately resolve or escalate

Please note that we normally respond within 24 hours of your initial application via the email that you provide. Please check your email for important correspondence regarding your application status.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time (from March through mid-November the hours would be 7:30am to 4:00pm local time to be consistent with the United States Eastern Time)
Type of Work: This is a fully remote position
Job Type: Full-time after completion of training
Language: English (Required)

Starting Pay Rate: 3.000.000 per month plus full benefits and opportunities for monthly bonuses.

Once training is completed, there is bonus eligibility upon meeting monthly productivity and quality targets. There will also be opportunities to increase the base salary as different levels of training are successfully completed.

Training Location: Remote

Requirements

High school degree or equivalent
Experience on the phone, especially in a client facing role
Advanced level of English reading and writing (B2/C1)
Proactivity, responsibility, and attention to detail, with strong communication skills
Ability to work during Colombian holidays to match US schedule (surcharge would apply)
Distraction-free work environment for home
Ability to pass a background check and drug screening prior to any offer of employment

Our hiring process will consist of an initial virtual interview to learn more about you and tell you about us. If we are both still interested, there will be a technical assessment that also gives you a glimpse into what the work is like. If you cannot complete the assessment from a home computer, you will be able to do it on location at our office. If you pass the technical assessment, there will be a remote interview with the hiring team. If we are both still interested, you will go for a background check and drug screening. After all steps are successfully completed, we will extend an offer for employment.

Preferred Skills

Customer service and relationship building skills
Technical Understanding of the real-estate industry
Time management skills
Ability to work under pressure
Ability to take initiative, follow up with customers and attain self-set deadlines and company-set goals
Ability to work with a team and independently
Self-confident
Ability to listen and apply feedback from critiques and reviews
Adobe Acrobat DC
Understanding of Online Research

Benefits

Indefinite contract and raise after training and successful meeting of goals related to productivity and quality
Internal growth opportunities - we develop our employees and will promote from within while growing this location
Monthly bonus potential based on achievement of goals related to productivity and quality
Recognition and Rewards platform that can be exchanged for gift cards
Government-mandated benefits and pension
Ability to work remotely
Overtime and holiday surcharges paid
Opportunity to work for a U.S. based company, while honing your English speaking skills in a professional environment
Access to a global Learning Management System with thousands of professional development courses
Monthly stipend towards dependable High-Speed Internet for remote work

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