Launch Engineer

About Sierra Studio

When you apply to Sierra, you join an ecosystem. We specialize in connecting talented Brazilian professionals with exciting career opportunities in a highly-vetted small community of growing companies in the US. Applying to Sierra seamlessly integrates you into this ecosystem, granting automatic eligibility for all relevant opportunities we offer.

About our hiring partner

Our hiring partner was born during a time when there was a lot happening in the Shopify ecosystem, particularly around subscriptions. Shopify doesn't have native subscription support and relies on third-party apps. Our hiring partner was created to fill this void in the subscription market while providing a better solution than what existed at the time. They help merchants who already have subscription programs migrate to a better solution, and also help merchants who don't yet have subscription programs set them up for the first time.

They have grown to become a substantial player in the Shopify subscription market, surpassing $20 million in ARR and growing completely organically without significant investment in marketing. With approximately 65 employees worldwide, they're experiencing exponential growth and are continuing to expand their team.

Role Overview

As a Launch Engineer, you will onboard new merchants, provide best practices support for custom-built solutions, and resolve any technical challenges involving our hiring partner's platform. You will assist customers in their journey and provide them with the guidance and knowledge that they need to accomplish their strategic goals using our products. They will look to you for answers on everything from basic technical questions to complex scenarios.

Your day-to-day will involve:

- Taking new merchants live onto the platform

- Building in custom Shopify stores (implementing discounting, subscription options, etc.)

- Creating customer portals where subscribers can manage their recurring products

- Communicating with clients via email and calls

- Participating in daily morning team calls

- Troubleshooting and solving problems

- Working on projects that range from 1-2 hours for simple implementations to 4-5 hours for more customized environments

What we look for:

- Experience with Typescript / Javascript

- Solid experience with SQL-based database

- Linux / Unix administration skills

- Excellent English written and oral communication skills

- Technical degree or equivalent experience

- 1-2 years of front-end web development experience

- Experience with Shopify and Shopify's Liquid language

- Proficiency in HTML, CSS, and JavaScript

- Attention to detail and strong problem-solving skills

- Ability to break down technical explanations to non-technical people

- Comfort with a fast-paced environment where priorities can change quickly

Nice to have:

- Familiarity with JSON and object parsing/structures

- Experience with data manipulation (working with CSVs)

- Understanding of JavaScript frameworks and Web3 frameworks

- Experience building internal tools

- Experience with the Shopify subscriptions API

Benefits:

- 100% remote work environment with flexible hours

- Unlimited PTO

- 100% covered health insurance

- All necessary tech equipment provided

- Opportunity to make a significant impact in a growing company

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