Lead QA Engineer

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Overview

Software Mind is seeking qualified candidates located in Latam to fill the role of QA Engineer (Independent Vendor Oversight). In addition to a competitive salary rate and a positive work environment committed to delivering high-quality technology solutions, we also offer:

• Flexible schedules
• An authentic work-life balance
• Payment in US Dollars

About the role: We are looking for a QA Engineer to act as the independent quality authority across all externally developed applications and systems. This role is responsible for ensuring that third-party vendors deliver reliable, scalable, and production-ready solutions. You will define testing standards, validate vendor deliverables, and ensure quality is objectively measured and enforced.
 

Key Responsibilities

Independent Quality Validation

• Validate all vendor-delivered features before release: functional, regression, and integration testing
• Ensure solutions meet business requirements — not just technical specs
• Identify gaps vendors may overlook or under-test

Test Strategy & Framework Ownership

• Define and implement a QA strategy across all systems
• Establish test plans, acceptance criteria frameworks, and release readiness checklists
• Introduce automation where appropriate (without overengineering)

Vendor Accountability

• Review and challenge vendor-provided test cases, QA processes, and defect resolution approaches
• Ensure vendors are not testing their own homework
• Escalate quality risks early and clearly

Integration & End-to-End Testing

• Own testing across system boundaries: ERP, eCommerce, CRM, and data platforms
• Validate real-world workflows: order-to-cash, customer journeys, data flows
• Identify failures that only show up in end-to-end scenarios

Data & Reporting Validation

• Ensure data accuracy, proper transformations and mappings across systems
• Validate reporting outputs and dashboards against source systems

Release Governance

• Act as a gatekeeper for production releases with defined go/no-go criteria
• Participate in sprint reviews and release planning

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Job Skills/Requirements

• 5–10+ years in QA / software testing roles
• +90% English written and oral (at least B2 level)
• Experience working in vendor-led or outsourced development environments
• Strong knowledge of manual and automated testing approaches
• API testing experience (e.g., Postman or similar tools)
• Experience with test management tools (e.g., TestRail, Zephyr, or equivalent)
• Experience testing across integrated systems: ERP (e.g., Microsoft Dynamics, NetSuite) and CRM systems
• Independent thinker — not influenced by vendor narratives
• Detail-obsessed — finds what others miss
• Business-aware — tests based on real-world usage, not just specs
• Assertive communicator — willing to block releases if needed
• Systems-oriented — understands how failures cascade across platforms

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