Superstaff is seeking a highly skilled Medical Appointment Scheduler to join a fast-paced healthcare provider.

In this role, you are the crucial first point of contact for patients. We are looking for a true professional with exceptional customer service skills and a strong background in the U.S. healthcare industry. Your primary goal is to manage a high volume of inbound calls, schedule patients efficiently, and ensure all data is 100% accurate.

What You'll Do:

Manage high-volume inbound calls with outstanding phone etiquette (answering promptly and professionally).
Accurately schedule patient appointments using EMR software, understanding the specific time requirements for various procedures.
Conduct insurance eligibility verification using online portals (e.g., Availity).
Ensure all necessary insurance referrals and authorizations are secured before the patient's appointment.
Collect and enter all patient demographic and insurance information with high attention to detail.
Proactively manage the provider's schedule by filling empty slots and communicating cancellations.

Requirements

You must have prior experience working within the U.S. healthcare system. This includes roles in a medical office, for an insurance company, or in a related healthcare setting.
An advance level of English and Spanish.
Exceptional Soft Skills:

Customer Service: A professional, empathetic, and clear communicator.
Attention to Detail: Flawless accuracy in data entry and insurance verification is essential.
Multitasking: Proven ability to handle a multi-line phone system, EMR data entry, and insurance portals at the same time.

Core Skills:

Familiarity with medical office knowledge and EMR software.
Demonstrates initiative and the ability to prioritize tasks.
High School Diploma or equivalent.

Benefits

What We Offer:

100% remote work from anywhere in Colombia.
Fixed base salary of COP $3,500,000.
Opportunities for professional growth and development.
A collaborative and supportive international team environment.
Permanent employment contract with all mandatory legal benefits: health insurance, pension contributions, severance pay, and bonuses.

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