(Networking & Cybersecurity) Technical Support Consultant (Future Openings)

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Provide exceptional technical support via calls, chats, and emails;
• Resolve support inquiries of various difficulties;
• Gather data to ensure the required technical info is collected to resolve even more complex tickets;
• Gather required technical information to ensure the resolution of complex cases;
• Ensure customers' satisfaction with any interaction;
• Maintain working knowledge of our client’s products and services;
• Securely work with customers’ sensitive information;
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• Prior experience in tech support, desktop support, or a similar role;
• Strong networking expertise, including IPsec tunnels, DNS, packet tracing, port management, and firewall concepts;
• Solid understanding of network infrastructure, such as VPNs, routing, split tunneling, and WireGuard connector-based tunnels;
• Familiarity with key network protocols, including OpenVPN, IKEv2, and basic knowledge of WireGuard;
• Ability to read and analyze log files for troubleshooting and diagnostics;
• Proficiency in working across multiple operating systems, including Windows, Linux, macOS, Android, and iOS;
• Customer-oriented and responsible attitude.

Will be a great plus:

• Experience with AWS, Azure;
• Experience with IdP/SSO solutions (Google Workspace, Azure AD).

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.