Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners.With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success.
Our mission: Enable brick-and-mortar retailers to thrive in a digital world.
Position Summary:Swiftly is searching for a Senior Manager, Technical Program Management and Product Operations to scale how product is planned, built, and delivered across the organization. This leader will own the operating system for Product and Engineering, ensuring clarity, execution excellence, and tight alignment to business priorities.
This role partners closely with Product Leadership, Engineering, Design, Data, and GTM teams to drive predictable delivery, strong decision making, and continuous improvement. You will lead a team of TPM professionals while also acting as a hands-on operator for the most complex, cross-company initiatives.This is a full time contract role. We use Deel as the contract of record.
Responsibilities Include:

Own cross-functional planning and execution for complex, multi-team initiatives that span Product, Engineering, Design, Data, and GTM

Drive quarterly and annual planning, including roadmap orchestration, dependency management, capacity planning, and milestone tracking

Ensure clear ownership, timelines, and accountability across initiatives, surfacing risks early and driving resolution

Partner with Product and Engineering leaders to translate strategy into executable plans

Design, implement, and continuously improve product operating rhythms, including intake, prioritization, planning, delivery, and retrospectives

Own and evolve product planning frameworks, roadmapping processes, and decision forums

Establish and maintain tooling and workflows across Jira, Confluence, and related systems to ensure visibility and consistency

Build strong feedback loops across Product, Engineering, Sales, Marketing, and Customer Success

Lead execution for high-impact technical programs such as platform investments, data and infrastructure initiatives, major launches, and architectural migrations

Manage technical dependencies across teams and systems, working closely with Engineering leadership

Drive crisp communication for complex technical efforts to executive and non-technical stakeholders

Build, lead, and develop a high-performing team of TPMs. Set clear expectations, career paths, and performance standards for the team

Act as a thought partner to Product and Engineering leaders on org design, team topology, and scaling challenges

Define and track delivery and operational metrics that reflect product health and execution quality

Use data to identify bottlenecks, improve predictability, and drive operational excellence

Champion a culture of ownership, transparency, and continuous improvement

Other related duties as assigned

Required Qualifications:

8+ years of experience in Technical Program Management, Product Operations, or related roles

3+ years of people management experience leading senior, cross-functional operators

Proven experience operating at scale in complex product and engineering environments

Strong systems thinker who can design processes without creating unnecessary bureaucracy

Deep comfort working with engineering teams on technical concepts, dependencies, and tradeoffs

Exceptional communication skills, with the ability to influence senior leaders and executives

Track record of driving clarity and execution in ambiguous environments

Experience leading risk assessment and mitigation strategies across multiple teams

Preferred Qualifications:

Bachelor’s degree in Engineering, Computer Science or related technical field

Experience using Jira and Confluence

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Working For SwiftlyWe are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.
Every Swiftly employee: -Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment -Takes ownership of their domain from the ground up, from inception through deployment to customers -Leaves their ego at the door and ensures the best idea leaves the room -Is always experimenting with new technologies and learning new skillsets
If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.
Equal Opportunity Employer Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

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