Integrations and Certifications Specialist(Payment Industry)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Integrations and Certifications Specialist to join one of our clients' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Duties & Responsibilities:

● Support Certification and Integration team members

● Provide technical and operational guidance for integrations and certification tasks

● Act as the fallback for the Assistant Manager Certifications and Integrations

● Ensure clear task prioritization and effective workload distribution

● Drive adherence to departmental KPIs and integration delivery targets

● Adhere to agreed plans and schedules to deliver certifications and client integrations on time

● Act as the main escalation point for complex or high-severity certification and integration issues

● Own and oversee the end-to-end integration lifecycle for new and existing clients covering H2H,

APIs, Webhooks, SFTP, VPNs, IPs and any new integration method that client adopts in future.

● Own the end to end testing of any integration including the contents of interface files

● Coordinate with Technical Units to ensure interface requirements are clearly defined and

successfully delivered

● Align and manage connectivity setups including SFTPs, VPNs, secure file transfers, IPs and

external system access for all entities

● Oversee connectivity requirements to ensure stable and secure communication channels

● Be client facing and support clients with technical queries related to interface behavior and

configuration requirements

● Ensure all integration-related JIRA tickets (incidents, client inquiries, service requests, and

change requests) are created, tracked, resolved, and documented effectively

● Support the execution of online and clearing test cases based on scheme or third-party test plans

● Support the completion and review of scheme-required documentation and form submissions

● Maintain clear, timely, and professional communication with clients, card schemes, third parties,

and internal stakeholders

● Provide consistent progress updates and escalation summaries to management

● Contribute to the continuous enhancement of certification and integration delivery processes

and standards

● Perform any other assigned tasks as required