Position Overview
As a Technical Account Manager, you will be responsible for the successful integration of TrustArc products, supporting small to enterprise-level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise-level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and advanced knowledge of web architecture and Tag Management System integrations. Your work will directly influence the adoption and growth of TrustArc's products, helping the team consistently exceed customer requirements. This role will also require some “On-Call” support duties.
What You Will Do

Serve as the technical expert for all TrustArc products supported by the TAM team.

Provide technical assistance for your assigned clients during the implementation, deployment, and ongoing support phases of TrustArc technology products.

Act as the escalation point for complex technical issues for all clients, ensuring timely resolution and customer satisfaction.

Leverage troubleshooting skills to diagnose and resolve client issues related to product performance, integrations, and configurations.

Collaborate with engineering and product teams to prioritize and address bugs or technical challenges.

Help maintain technical documentation, runbooks, and processes that improve operational efficiency and ensure repeatable success.

Act as a technical champion for clients, translating their needs into strategic solutions and recommendations.

Serve as the Point of Contact with regard to the products managed by the TAM team, leveraging this expertise to identify and support upsell opportunities.

Strong communication skills that span 1:1 interaction as well as large group meetings for different audiences.

Work closely with cross-functional teams, including Product, Engineering, and Sales, to enhance product capabilities and address client feedback.

Participate in regular team meetings to identify and share technical insights and process improvements.

What You Will Bring

Experience in software technical support, technical account management, or a similar role.

Strong understanding of technological platforms, web architecture, and online ad-serving systems for desktop and mobile.

Hands-on experience with HTML, CSS, JavaScript, React Frameworks, and debugging tools like Chrome developer tools.

Basic understanding of Tag Management Systems (TMS), including their setup, operation, and integration with CCM. Ability to troubleshoot tag implementation issues and ensure proper data collection aligned with privacy requirements.

Strong understanding of technological platforms, web infrastructure, and modern frameworks. Knowledge of online ad serving systems on desktop and mobile is desired.

Familiarity with API integrations, product specs, and technical documentation.

Intermediate knowledge of Google Sheets or equivalent.

Ability to work effectively cross-functionally with Product, Engineering, and Sales.

Excellent written and verbal communication skills, with experience addressing diverse audiences, including executive-level stakeholders.

Has experience creating processes and updating runbooks for a support organization.

What We Offer

100% Work from Home

Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle

Compensation: up to $45,000 USD per year

Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

About UsAs the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
Equal OpportunityTrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.

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