The Retention Marketing Specialist owns the day-to-day execution of email and SMS production for our clients. This includes project management, content planning, copy and creative briefs, HTML builds, QA, and scheduling. You will manage end-to-end production and keep timelines on track across design, strategy, and client teams. You will work closely with a Retention Marketing Strategist to support retention strategy, reporting, and ongoing optimization. If you enjoy organized workflows, sharp deadlines, clean builds, and improving the customer journey through thoughtful messaging, you will do well here.

What You Will Do

You will manage the full production process for email campaigns and automated flows, build emails in Klaviyo or similar ESPs, write on-brand copy, create clear briefs for the design team, QA content and logic, and schedule deployments. You will maintain the monthly content calendar, drive timelines with clients, and ensure all assets and approvals stay on track. You will support the Retention Marketing Strategist by pulling performance data, analyzing results, and developing recommendations. You will build automated workflows, segmentation, and list logic, maintain list hygiene, and work confidently with Shopify apps such as Yotpo, Loyalty Lion, JustUno, and Privy.

Requirements

What You Need

You have at least two years of retention marketing experience across email, SMS, CRM, or loyalty. You have hands-on ESP experience, with Klaviyo strongly preferred. You bring strong copywriting skills for DTC ecommerce and can adapt tone and style to each client’s brand. You understand email analytics and know how to turn insights into action. You understand the difference between campaigns and automated flows and know when to use each. You can build segmented lists using behavioral and transactional data. You have experience working in Shopify or supporting Shopify clients. You show initiative, stay organized, think through the entire customer journey, and work well in a fast-paced, collaborative environment.

What Success Looks Like

Your production process is smooth, predictable, and organized. Clients trust your communication and follow your timelines. Email and SMS performance improves because of your quality and attention to detail. Strategy and reporting move faster because you stay ahead of data and execution. You keep projects aligned, informed, and on schedule. You take ownership, ask smart questions, and keep work moving forward.

Benefits

Selection Process

The selection process includes a video interview screening, followed by role-specific discussions (possible assessment) and a final leadership conversation.

Commitment to Inclusion

UN/COMMON is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and bring their full selves to work.

About UN/COMMON

UN/COMMON has been recognized by Inc. Magazine as one of the fastest-growing private companies in America, reflecting our people-driven approach to growth, innovation, and excellence.

Agency Policy

Recruiting agencies are not authorized to submit candidates for this role. UN/COMMON does not accept unsolicited resumes or candidate submissions from agencies.

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