Department: Operations

Work Arrangement: Remote

Job Type: Independent Contractor, Full Time

Work Schedule: US Time Zone (candidate expected to be flexible with the client's preference)

Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

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Why Work with Us?

At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Role Overview

The eCommerce Manager oversees and optimizes online marketplace operations to drive revenue growth, maintain strong account health, and ensure operational excellence across major eCommerce platforms. This role blends platform execution with strategic oversight—managing seller accounts, optimizing listings, monitoring performance metrics, resolving platform issues, and coordinating cross-functional workflows to support scalable eCommerce growth.

You will own end-to-end marketplace operations across platforms such as Amazon, Shopify, and Walmart—ensuring compliance, improving conversion and visibility, analyzing performance data, and serving as a key operational and client-facing partner. This role is ideal for eCommerce professionals who thrive in fast-paced environments, understand platform mechanics deeply, and take ownership of both performance and execution.

Your Impact

Your work will directly influence revenue performance, marketplace stability, and long-term scalability for eCommerce brands. By maintaining strong account health and optimizing listings, you’ll prevent revenue disruption and unlock growth opportunities. Your insights and operational rigor will enable sustainable performance across platforms while strengthening client trust and outcomes.

Core Responsibilities

Platform Account Management & Health Monitoring (35%)

Manage seller and vendor accounts across major eCommerce platforms
Monitor account health metrics, policy compliance, and performance indicators
Proactively identify and resolve account issues, warnings, or violations
Handle escalations including suspensions, suppressed listings, or policy flags
Maintain accurate documentation, SOPs, and platform compliance standards

Client Relationship Management & Communication (25%)

Serve as primary point of contact for assigned client accounts
Provide regular updates, performance insights, and operational guidance
Manage expectations, timelines, and escalations professionally
Build consultative relationships focused on long-term growth and trust

Product Listing Optimization & Merchandising (20%)

Create and optimize product listings for visibility and conversion
Implement keyword research and platform-specific SEO best practices
Optimize titles, descriptions, images, and enhanced brand content
Conduct competitive analysis and pricing optimization
Ensure brand consistency and catalog accuracy across platforms

Performance Analysis & Reporting (10%)

Monitor sales, traffic, and conversion performance
Track KPIs including revenue, sessions, buy box %, and ad performance
Generate performance reports and dashboards
Identify trends, risks, and growth opportunities

Operations Coordination & Issue Resolution (5%)

Coordinate inventory, fulfillment, logistics, and customer service issues
Support promotions, product launches, and catalog expansion
Resolve order, refund, and operational issues affecting account health

Strategic Growth & Opportunity Identification (5%)

Identify new sales channels, marketplaces, or category expansion opportunities
Recommend growth strategies, advertising initiatives, and operational improvements
Support client expansion and long-term revenue scaling efforts

Requirements

Must-Haves (Required)

1–3+ years of experience in eCommerce or marketplace management
Hands-on experience with at least one major platform (Amazon Seller Central strongly preferred)
Strong understanding of eCommerce metrics and conversion drivers
Experience managing account health, listings, and platform compliance
Excellent written and verbal English communication skills
Strong organizational skills and attention to detail
Ability to manage multiple accounts and priorities in a remote environment

Nice-to-Haves (Preferred)

Multi-platform experience (Amazon, Shopify, Walmart, etc.)
Amazon PPC or marketplace advertising exposure
Experience with eCommerce analytics and keyword tools
Agency or multi-client account management background
International marketplace or cross-border selling experience

Tools Proficiency

Must-Haves

Amazon Seller Central or Shopify or Walmart Marketplace
Google Sheets or Microsoft Excel
Slack, Email, Zoom
Project management tools (Asana, Trello, or similar)

Nice-to-Haves

Amazon Advertising Console, Brand Registry
Helium 10, Jungle Scout, Keepa, or similar tools
Inventory and repricing tools
Google Analytics or BI dashboards
Canva or basic design tools

Benefits

Competitive Salary: Based on experience and skills
Remote Work: Fully remote — work from anywhere
Generous PTO: In accordance with company policy
Direct Mentorship: Access to global industry leaders
Learning & Development: Continuous growth resources
Global Networking: Work with international teams
Health Coverage (Philippines only): HMO after 3 months (full-time)

Our Recruitment Process

Application
Skills Assessment
Initial Screening
Top-grading Interview
Client Matching
Job Offer
Onboarding

Ready to Join Pearl Talent?

Join a global network of top professionals working with high-growth brands on meaningful, long-term remote opportunities. If you’re execution-driven, reliable, and ready to own outcomes, we’d love to hear from you.

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