Load Coverage Specialist
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Load Coverage Specialist for one of our clients.
Load Coverage / Booking Specialist is expected to source, negotiate, and secure carriers on available freight in a timely and profitable manner. They will also ensure that all customer shipments are covered within the company’s quality standards.
We simplify logistics through collaboration, transparency, and cutting-edge technology while delivering what matters most for freight forwarders.
Key Responsibilities:
• Keep daily account operations running smoothly through strong organization and follow-through
• Communicate regularly with customers and carriers via phone and email
• Build and manage shipments, including scheduling pickups and deliveries
• Dispatch drivers and ensure trucks arrive on time
• Track shipments and conduct check calls to monitor progress
• Identify and qualify carriers that best fit customer needs
• Communicate shipment details and negotiate rates when needed
• Proactively reschedule appointments and notify all parties of changes
• Confirm pickups occurred as scheduled and resolve exceptions quickly
• Coordinate with drivers and shipping teams to ensure proper loading
• Provide routing details and clear instructions to drivers
• Escalate issues early and communicate solutions clearly
• Assist with collecting required shipment documentation
What Success Looks Like
• You stay organized even when things move quickly
• You communicate clearly and professionally with customers and carriers
• You anticipate problems before they become emergencies
• You take ownership and follow through until issues are resolved
• You provide excellent service without needing constant direction