Senior Account Manager — Produce & Refrigerated Freight

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a relationship-first Senior Account Manager to own and grow a portfolio of high-volume produce shippers moving refrigerated freight from South Texas to Midwest and East Coast distribution centers, ensuring consistent service, trust, and long-term account growth.

This role is built around one core principle:

Relationships win freight - not rates.

Rates fluctuate daily. Capacity changes hourly. But customers stay with brokers they trust.

Your job is not simply to quote or book loads - it is to become the trusted logistics partner that US shippers rely on for consistency, communication, and accountability.

You will work remotely, fully integrated with the South Texas team, aligned to US Central Time. The strength of this role is not physical presence - it is reliability, responsiveness, and relationship ownership.

What You’ll Do:

• Own and grow long-term relationships with US-based produce and refrigerated freight shippers

• Serve as the primary point of contact for assigned customer accounts

• Answer calls promptly and respond within the hour if unavailable — responsiveness is non-negotiable

• Proactively check in with customers before issues arise (not after they escalate)

• Manage freight execution from booking to delivery with full accountability

• Handle service failures directly and transparently — including late trucks, claims, and disruptions

• Communicate proactively with customers before they request updates

• Build relationships across multiple stakeholder levels:

  • Logistics managers

  • Dispatch coordinators

  • Receiving teams

  • AP / finance contacts

  • Night shift operations staff

• Conduct weekly account check-ins and business reviews

• Negotiate freight rates using DAT, internal market data, and carrier collaboration

• Expand existing accounts into new lanes and long-term partnerships

• Work closely with Carrier Sales teams to ensure capacity alignment with customer demand

• Defend committed lanes and grow wallet share through trust-based relationships

• Maintain accurate CRM/TMS documentation and communication logs